Refund policy

At Kimberly Klassics, quality is at the heart of everything we offer. Our wigs, bundles, extensions, frontals, closures, and other hair products are carefully inspected before leaving us to ensure they meet our standards.

Due to the hygienic and personal nature of human hair products, all sales are considered final unless your purchase qualifies under one of the exceptions outlined below.

By completing a purchase with Kimberly Klassics, you acknowledge and agree to this policy.

Final Sale Policy

For hygiene and safety reasons, we do not accept standard returns or exchanges on:

  • Wigs

  • Hair Bundles

  • Lace Frontals

  • Lace Closures

  • Hair Extensions

  • Hair Accessories

  • Sale Items

  • Promotional or Discounted Merchandise

Each order is carefully inspected prior to shipment.

Eligible Returns or Exchanges

A return or exchange may only be considered if:

  • You received the incorrect product

  • Your item arrived damaged

  • Your product has a verified manufacturing defect

All concerns must be reported within 48 hours of delivery.

Return Conditions

For an item to qualify for review, it must remain in its original condition.

This means:

  • Hair must be unused and unworn

  • Lace must remain completely uncut and untouched

  • Original tags must remain attached

  • Original packaging must be included

  • Hair must not have been brushed, combed, washed, styled, colored, cut, chemically treated, or installed

Products that show signs of use, wear, installation, or alteration will not qualify for a return or exchange.

Return Authorization

Please contact Kimberly Klassics before sending any merchandise back.

Returns sent without prior authorization will not be accepted.

To submit a request, please reach out to us from the Contact Us page. 

Please include:

  • Your full name

  • Order number

  • Clear photos or videos showing the issue

  • A brief description of your concern

Return Shipping

Customers are responsible for return shipping expenses unless the return is required because of an error made directly by Kimberly Klassics.

We strongly recommend choosing a trackable shipping service for any approved return.

Kimberly Klassics is not responsible for return shipments lost in transit.

Refunds

Refunds are limited to approved claims involving:

  • Incorrect products

  • Products damaged upon arrival

  • Verified manufacturing defects

Once approved:

  • Your refund will be issued to the original payment method.

  • Original shipping charges are non-refundable.

  • Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

Approved exchanges are subject to product availability.

If your preferred replacement is unavailable, Kimberly Klassics may offer store credit or a refund at our discretion.

Order Cancellations

Orders may only be canceled within 24 hours of purchase.

Once an order has entered processing or has been shipped, it cannot be canceled, modified, or refunded.

Chargebacks

If you have a concern with your purchase, we encourage you to contact our Customer Care Team first so we have an opportunity to assist.

Fraudulent or invalid chargebacks involving successfully delivered orders may be disputed using order documentation, tracking records, and proof of delivery.